If your item is defective with a fault not of your causing please contact us via email: place your order number and 'defective item' in the subject heading and within the email content provide as much details of the issue as possible. After we review we will respond either by email or phone to discuss issue with you and if we cannot resolve the problem facilitate a return process. You will also be provided with a return authorisation form that must be printed and placed in the box with the returned item/s along with a description of the problem.
Please do not send Audiophile Store any items that do not meet the return criteria listed above. They may be lost due to being unidentifiable or freighted back to the customer at their own cost. Please choose carefully as Audiophile Store cannot exchange products or provide refund for change of heart reasons after the package has been opened. We pride ourselves on only selling brand new unopened products.
Audiophile Store will notify you via email when your replacement item is ready to be shipped, this is after we have received and inspected your returned item.
Note: To prevent your return from being lost or damaged in the post. Please ensure you send your items via a protected satchel or box suitable for mail or courier transport that can be tracked, please keep tracking number handy if required and it is recommended you have adequate mailing insurance cover. Audiophile Store will not be held responsible for any items that are damaged or lost during transit of a return.
Accepts returns: Yes
Return window 14 days
return method: In store
Item condition: new
Restocking fee: No fee
We If you place an order and have a change of mind prior to item being shipped we are more than happy to refund you, please keep in mind that some payment providers charge transaction fees regardless of whether the order is fulfilled or refunded, therefore we will refund the total amount minus transaction fees.