FAQ

Frequently Asked Questions

Orders & Shipping

Do you ship internationally?

Yes, we ship worldwide using reliable carriers like Australia Post, DHL, and FedEx. Shipping rates and times vary by destination.

How long does it take to dispatch my order?

In-stock items are typically dispatched within 1–2 business days. Custom-built cables and special orders may take up to 10–15 business days.

Can I track my order?

Yes, tracking details will be emailed to you once your order is shipped.

Custom Products & Builds

Can you build custom cables to my specs?

Absolutely. We specialise in building fully customised interconnect, power, and digital cables under our A.L.A Audio brand. You can choose the length, connectors, geometry, and materials to match your system’s needs.

What’s involved in a custom cable build?

We work with high-grade materials including pure silver and UP-OCC copper conductors, PTFE and natural dielectric layers, and cold-welded or soldered terminations. We can also tailor shielding and grounding architecture to suit your specific components and signal paths.

Do you make custom amplifiers or DACs?

Yes. We build Hypex-based Class D amplifiers, tube preamps, and DACs — including ANK Audio Kits and bespoke modifications.

A.L.A Audio Products

What’s the difference between your silver and copper cables?

Silver has slightly higher conductivity and improved detail retrieval, while copper offers a warmer, more forgiving tone. Both are high-purity and hand-built to exacting standards.

Are your cables burned in before shipping?

Yes. All A.L.A Audio cables undergo a 48-hour burn-in and bench test before dispatch.

Warranty & Returns

Do your products come with warranty?

Yes. All products come with an official Australian warranty. Custom A.L.A Audio products carry a 3-year build warranty.

What if I’m not happy with my purchase?

We stand behind our products. If there’s an issue, please contact us and we’ll do our best to resolve it — whether through a return, exchange, or repair.

Demos & Appointments

Can I listen before I buy?

Yes! Our showroom is available by appointment for private demos in an acoustically treated space.

Do you offer cable loans or trials?

Yes. We offer a Cable Loan Program so you can try A.L.A Audio cables in your own system before committing.

Other Questions

I don’t see a product I’m looking for - can you source it?

Very likely. We have access to many products not listed online. Contact us with what you're after.

Do you work with trade or integrators?

Yes, we’re happy to support installers, AV professionals, and custom integrators.

If your question isn’t answered here, feel free to reach out to us directly at aaron@audiophileshop.com.au or call +61 434 516 440.