Refund policy

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Warranty & Returns

Local Warranty – Peace of Mind Guaranteed

Every product sold at Audiophile Shop Australia is backed by a local Australian warranty and fully complies with Australian Consumer Law (ACCC).

  • All items are sourced from official manufacturers or authorised distributors.

  • Warranty claims are handled locally — no need to ship anything overseas.

  • Coverage is based on product category and normal usage.

  • If a product comes with an extended manufacturer warranty, we’re happy to help coordinate any claims.

We take after-sales support seriously. All warranty matters are managed in-house — we will never redirect you to overseas suppliers. If a case requires technical clarity, we’ll share photos or videos with our supplier’s engineering team to ensure the right outcome.

If a replacement is needed, we’ll dispatch it immediately from local stock, then handle return logistics afterward. Our goal is always a fast, frictionless experience for you.

 

 

Lifetime Technical Support

Your purchase is just the beginning.
We offer lifetime product support — setup advice, troubleshooting, upgrade guidance — whatever you need, whenever you need it. Just reach out.

 

 

Returns for Faulty Items

Think your product is faulty? We’ll sort it out quickly:

  1. Email us at info@audiophileshop.com.au with your order number and “Defective Item” in the subject.

  2. Include a clear description of the issue, along with supporting images or video.

  3. Our team will assess and guide you through the next steps.

 

 

Return Procedure

  • If a return is approved, we’ll issue a Return Authorisation (RA) Form — this must be included in the return package.

  • Returns must be sent via a trackable, insured method with secure packaging.

  • Once we receive and inspect the item, we’ll arrange a repair or replacement as required.

Important Notes:

  • Change-of-mind returns are not accepted once an item has been opened.

  • Shipping to the Warranty department will be organized and paid by the customer.  

  • Items that don’t meet return criteria may be returned to the customer at their expense.

  • Replacements ship only after the faulty item is returned and inspected.

 

 

Refund Policy

  • Before Dispatch: Cancelled orders receive a full refund, minus any non-refundable transaction fees (e.g. PayPal, Afterpay or card fees).

  • After Dispatch: Refunds are not available unless the item is faulty.

 

 

Questions?

We’re always here to help:
📧 info@audiophileshop.com.au
📞 +61 434 516 440